Frequently Asked Questions

Everything you need to know about your By Gläs experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At By Gläs, we prioritize ethical manufacturing. We partner with certified suppliers to ensure our fabrics are high-quality, durable, and produced under fair labor conditions.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay, as well as flexible financing options through Klarna.